Which Wich

Reviews

• Grateful A.

  star star star star star 7 June 2026

  Ordered the capture thru door dash.
  
  Order was correct and tasted amaZing!
  Will def order again :) yum

• Collin S.

  star star_border star_border star_border star_border 30 May 2026

  Placed an online order for 3 sandwiches with them and when I showed up they said they did not have my order. Come to find out they didn't turn on the machine that prints online orders AND it was out of paper. So I had to sit and wait while they were in a middle of a lunch rush so they can make my sandwiches. Barely got an apology from the people behind the counter. After receiving the sandwiches (that I had to wait even longer for, hence online ordering) and getting back to my shop I come to find that all 3 sandwiches were made incorrectly. Not sure what kind of noobs are working there but man that was some sh**** customer services.

• Peter T.

  star star_border star_border star_border star_border 25 May 2026

  I had been a customer here for several years. But I will not be returning. Why? When I showed up for my free birthday sandwich, and inquired as to why I'd not received the usual email with a coupon for the birthday sandwich, I was told "we switched to an app". When I explained I do not have a "smart phone" and hence have no access to an "app", the clerk did not care and did not offer the free sandwich despite my verifying my phone number and birthdate.  They instantly lost a valued customer of many years. Not very smart of "Which Wich" to devalue their "app-less" though longstanding and now previously loyal customers.
  
  I filed an online complaint with Which Wich corporate in Dallas. I received an email from the Buchtel shop manager, a Makenna Shafer, presumably attempting to rectify the bad situation by offering to mail me a coupon for a free sandwich. I provided her my mailing address. It's been three weeks and I've received nothing. I called Schafer this week inquiring about the coupon and she was terse and bored and said she has no idea when I'll receive the coupon. I asked for her superior, and was provided a "Comcast" email address. He has not replied.

• Stephen K.

  star star star star star 22 May 2026

  I've gotta hand it to Which Wich, they get a 6 out of 5 stars for customer service. I was in the area, had only eaten 300-ish calories for the day as of 8pm (and coffee, always coffee) and was ravenous. I ordered their new Philly cheesesteak sandwich -- got double meat because they were out of Amoroso rolls -- *for free*. Discovered, as delicious as it was, that they'd left off one of my ingredients (caramelized onions, necessary for a proper cheesesteak). They made me an entirely new sandwich while I kept the original one, and gave me a fresh oven baked cookie for my trouble.
  
  And then I "Jedi mind tricked"/suggested the night mgr into giving me a brownie for free, for discovering that their survey website didn't handle Opera at all (Chrome, no problem). That, and the half a strawberry pineapple milkshake I splurged on which was soooo good O_O...
  yeah. I totally didn't expect a new sammie, just to be given some onions...apparently they take customer satisfaction seriously. Kudos to their ethic! [Basically $22 worth of food for $12.]
  
  Justina (night mgr) should be praised for her desire to keep customers happy and going above and beyond just supplying a missing ingredient.  Solid effort!

• Maz M.

  star star star star star_border 20 May 2026

  They do a great job at this location. Sandwich is always great and service is terrific.